2019 edition / Shipping & Returning Information
Shipping, Returning and Donation Information
(Please read this carefully!)
The time-frame for shipping your selected works is August 15 - September 20, 2019. We need all the works to be here in the last week of September so please check the shipping time with your chosen shipping company and adjust your shipping date accordingly. For example, if your shipping company says that it will take three weeks to ship, you should send your work no later than the first week of September.
We recommend are DHL, FedEx and TNT. You can send the works through regular post but, in this case, please make sure the work will arrive on time! Also check the estimated shipping time. Avoid sending your work via UPS (United Parcel Service of America), we've had lots of problems with them before and their customs fees are extremely high! In Romania we recommend DHL or, as an alternative, Fan Courier or Urgent Currier.
Insurance and Custom Fees
If the work has a declared value we will be forced to pay custom fees of around 24% on that declared value and we will be forced to refuse shipment or charge you for this over fee!
To avoid that, and also custom bureaucracy, please declare a maximum value of 1-2 Euro. Any value higher than that will incur customs fees as specified above and also risk customs delays which can lead to your work not end up on the exhibition floor but in a customs warehouse…
We realize though that some of you may want to insure your work in which case please contact us to make arrangements and note that you will have to pay for the additional custom fees as per your declared value. We are trying to find a way to waive the custom fees altogether and we will notify you of our progress.
Muzeul de Arta Cluj (Pentru CCB 2019)
Piaţa Unirii 30
Cluj -Napoca, Cluj, 400098
Contact person: Andrei Florian
Tel: +40.746.105973 (backup number & Whatsapp: +40.722.899119)
How to pack your work
Your work must be appropriately protected with bubble wrap, foam peanuts, crumpled paper, etc. Outer packaging should be, preferably, hard cardboard boxes. The best solution is to use two cardboard boxes, one smaller inside the larger one and between the walls you should have 2 or 3 cm of empty space filled with big bubble wrap or crumpled paper. Wooden boxes are not recommended due to increase transport costs on your side and handling safety issues on our side. If other form of packaging is necessary please contact us. Please indicate on box that the objects are FRAGILE. We are not responsible in any way for any damage to your works!
Also, on the parcel please mention the following in Romanian language (this is for the custom officials):
Pentru Expozitia Bienalei Internationale de Ceramica, Cluj-Napoca 2019
Fara valoare comerciala!
(This means that the works are for our international exhibition and have no commercial value)
Note: Please include instructions for assembling your work/installations and made sure these instructioins are very detailed and included in the package! If necessary attach photographs or drawings that may help display your work in the manner it is intended to be.
What happens if my work arrives damaged?
In the case your work arrives damaged during transport you will be notified, we will send you photos of the actual damage and we will discuss options. If the assessed damage is minimal, or can be easily repaired, we have specialists here that can do that and we will discuss this with each artist separately. If you send your work early and you want to remake it and resend it in time, this is also a possibility.
Can I bring the work myself?
The selection of winners should take place prior to our main exhibition opening (Oct. 2) so we would prefer that all works should be assembled and in place by the beginning of October. If you want to bring and assemble the works yourself it would be necessary to be in Cluj-Napoca a few days before the opening. Please contact us and make arrangements with us as early as possible!
Looking forward to receiving your work!
Returning of your works
Returning of your works will take place in early 2020. The cost for returning your works will have to be covered by the artists. However, our team will work with each and every one of you to inform you about the return options, costs and payment methods.
We will pack the works in the original packaging so please send your works in quality reusable packaging!
We are declining all responsibility for the works once these have been handed over to the shipping company so please insure the transport if this is important for you.
Unclaimed works until the date of March 1st 2020 will be considered abandoned and will remain in Cluj Ceramisc Biennale collection.
Donating your work.
Cluj Ceramics Biennale collection currently contains over 120 donated works and we are working towards establishing a permanent Ceramics Collection in Cluj-Napoca. Also, the collected works frequently tour and are being shown in various exhibitions. You can also donate your work, in which case please contact us and we will make the necessary contractual arrangements.